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15px -3px rgba(0,0,0,.08), 0 4px 6px -4px rgba(0,0,0,.05)}*{margin:0;padding:0;box-sizing:border-box}body{font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;background:var(--bg);color:var(--text);line-height:1.5;-webkit-font-smoothing:antialiased}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}button{font-family:inherit;cursor:pointer;border:none;border-radius:var(--radius);font-size:.875rem;font-weight:500;transition:all .15s ease}.btn{display:inline-flex;align-items:center;gap:.5rem;padding:.625rem 1.25rem;font-weight:500}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover{background:var(--primary-dark)}.btn-secondary{background:var(--surface);color:var(--text);border:1px solid var(--border)}.btn-secondary:hover{background:var(--bg)}.btn-danger{background:var(--danger);color:#fff}.btn-danger:hover{opacity:.9}.btn-sm{padding:.375rem .75rem;font-size:.8125rem}input,select,textarea{font-family:inherit;font-size:.875rem;padding:.625rem .875rem;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);color:var(--text);width:100%;transition:border-color .15s}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px #ff6b0026}label{display:block;font-size:.8125rem;font-weight:500;color:var(--text-secondary);margin-bottom:.375rem}.form-group{margin-bottom:1.25rem}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:1rem}.card{background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow)}.badge{display:inline-flex;align-items:center;padding:.125rem .625rem;border-radius:999px;font-size:.75rem;font-weight:600;text-transform:capitalize}.badge-new{background:#e0e7ff;color:#4338ca}.badge-assigned,.badge-open{background:#dbeafe;color:#1d4ed8}.badge-in_progress{background:#fef3c7;color:#b45309}.badge-resolved{background:#d1fae5;color:#047857}.badge-closed{background:#f1f5f9;color:#475569}.badge-reopened{background:#fce7f3;color:#be185d}.badge-low{background:#f1f5f9;color:#64748b}.badge-medium{background:#dbeafe;color:#1d4ed8}.badge-high{background:#fef3c7;color:#b45309}.badge-critical,.badge-admin{background:#fee2e2;color:#dc2626}.badge-support{background:#dbeafe;color:#1d4ed8}.badge-manager{background:#ede9fe;color:#6d28d9}.error-msg{background:#fef2f2;color:#dc2626;padding:.75rem 1rem;border-radius:var(--radius);font-size:.875rem;margin-bottom:1rem;border:1px solid #FECACA}.success-msg{background:#f0fdf4;color:#16a34a;padding:.75rem 1rem;border-radius:var(--radius);font-size:.875rem;margin-bottom:1rem;border:1px solid #BBF7D0}.loading{display:flex;align-items:center;justify-content:center;padding:3rem;color:var(--text-secondary)}.empty-state{text-align:center;padding:3rem;color:var(--text-secondary)}.empty-state h3{color:var(--text);margin-bottom:.5rem}@media(max-width:768px){.form-row{grid-template-columns:1fr}}